
Branding VI
(December 26, 2002) - Measure, measure, measure,
measure, measure. Then, measure some more. Estimate, plan, predict, execute,
count, re-estimate, re-plan, execute again. Count. Aim. Fire. Correct.
The alpha and omega
of your recruitment
marketing activities is measurement. With measurement comes the ability to plan.
With planning comes the ability to use measurement to refine the plan. Marketing
is not flash and glamour; it is measurement and improvement. Branding is not
messaging and a media plan; it is research, targeting, measurement and
improvement. It is the desire to understand the conversation that is a
brand.
Without measurement, there is no understanding.
Accepting that marketing is a learnable science is the only real transformation
that is required. Marketing is, indeed, a learnable science.
Measurement, as we have been saying, gets more
precise the more that you measure. Your first endeavors will look silly in
hindsight. Clumsiness is a sign of learning. Repetition converts clumsiness into
graceful effectiveness. Effectiveness creates an environment where more learning
is expected as a component of performance.
The race is always won by the organization that
learns the most the quickest. Fast learning follows from good questions. Good
questions arise rapidly from measurement processes. The transformation required
from HR in general and Human Capital acquisition processes in specific involves
putting oneself under the microscope and measuring real effectiveness.
It all starts there. Always.
Measurement means public accountability. The
reason that outsourcing is taking off as a trend is that the rest of the
organization is tired of waiting for HR to start really measuring and improving
itself. Ironically, HR, which is usually the champion of ideas like "the
learning organization", is the last remaining isolated silo that refuses to
hold itself accountable in public. It's the last bastion of the non-learning
organization.
- John
Sumser