
Kleiner
(November 19, 2002) -
You've probably encountered Art
Kleiner's work and just didn't know it. Often billed as the world's greatest
living Ghost Writer, Art had a deep hand in Peter
Senge's The Fifth
Discipline, Peter
Schwartz's The Art
of The Long View and a large number of others. He co-authored The Fifth
Discipline Fieldbook, The Dance
of Change and Schools
That Learn with Senge. Kleiner's own The
Age of Heretics is a comprehensive view of the role of the counterculture in
corporate history.
These days, Art is making waves with a new
organizational theory that is bound to be a conference room topic next year. The
Core Group posits the intelligent argument that there is a simpler reason
for the existence of organizations. They don't exist for profit or productivity,
they exist to satisfy the needs of the ruling Core Group. Period.
Either you're in, and being served or you're out
and you're serving. Either you want to be or you don't.
According
to Kleiner (who generously provides an ongoing library of descriptions of specific
corporate Core Groups), decisions are made within organizations to satisfy 3
Criteria:
- Fulfilling the perceived desires and
needs of a Core Group of elite people.
The makeup of the Core Group varies from one organization to the next.
Some are huge, including hundreds of people; others are limited to a pair
of key partners. Some Core Groups are stable; others in constant flux.
Some Core Groups are good for their organizations; others are highly
dysfunctional. Whatever its particulars may be, the Core Group is the
source of the organization's energy and drive.
- Fulfilling a Creative Imperative
People come to organizations to "do stuff" at a scale larger
than any individual could manage alone. Organizations amplify our power;
most of us can't realize our creative goals without them. An
organization's creative potential determines the quality of its actions
and the capabilities of its people.
- What is the Right Thing to Do?
What do the organization's employees and executives tell themselves about
the appropriate ways to operate amidst the complexities of money, the good
life, fairness, quality, performance, society, and their relationship with
the rest of the world? For instance, some organizations maintain the
prevailing belief that people are basically good and need to be nurtured
to be developed; others, no matter what they espouse, hold the prevailing
belief that most people must be tightly controlled to get anything good
out of them. Either of these views suggests a "right" way to treat
people, and the organization will attract people who concur. No matter how
craven or criminal an organization seems to outsiders, the people inside
it are driven by their own conception of honor and service. We cannot
influence any organization unless we understand how its people perceive
their own noble purpose. Different people in an organization will hear
this "calling" differently; some will be oblivious to it. More often
than not, leaders won't respond to it. But the organization will
gradually go where the noble purpose leads it.
Although we're tempted to dismiss it as overly
simplistic, there is something powerfully appealing about Kleiner's argument.
Certainly a single-cause theory of organizational behavior is a tempting piece
of insight. But we wonder if things are so simple.
While we mull the validity of the idea, we
suggest that you think about it as well. If the idea that organizations exist
simply to satisfy the needs of their core leadership catches on, we'd expect a
corresponding growth in the sorts of employment contract revisions described by Work
2.0.
That Kleiner has turned his enormous energy
towards such a cynical view suggests that there may be a stronger trend in the
workforce. With corporate distrust at an all time high, the idea just might sell
broadly with serious growth limiting consequences. After all, who wants to be
the servant of a core group no matter how elite?
Our own view is that organizations have much more
complex footings and that culture is not as simple as an in-group definition.
But, some of the things we've seen during the downturn are better explained by
Kleiner's view than ours.
However you see your organization, one scenario
you ought to build for your team is based on this notion. What if the only
reason our group exists is to serve the core elite group in our company? What
would we do differently?
-John
Sumser