
Branding III
(December 19, 2002) - Okay.
So you've begun to figure out the traffic thing. There's much more. In traffic
development. Gaining the ability to precisely quantify your needs and then meet
them is what the game is all about. How many hires (or leads) do you want? How
do you know if they are qualified? What does it take to keep them coming back?
A brand is a conversation. It is the reason that
people return to use the services of a company again and again, over time. In
our universe, Human Capital Management, a brand is a way of talking about the
motivations of website visitors(potential employees). That's right, a brand
motivates.
Once you've identified your traffic requirements
(how many candidates or leads do you need multiplied by the likelihood that
they'll complete your forms and the probability that they'll stay interested),
the question moves to user experience and loyalty. What do you want them to
experience? How often do you want them to return?
The first step in developing an employment
website that uses branding effectively is to study the likely visitors. This can
take a number of forms and is under constant refinement. The best place to start
is with a look at current employees (assuming that the workforce development
goal is 'more of the same'). What you want to understand is a range of
demographic characteristics...likes, dislikes, family size, age, gender and so
on.
By placing current employees under a demographic
lens, a number of insights are available. Mercer
is making hay these days with the successful observation that demographic
insight can produce cost and productivity efficiencies. While useful, the
workforce management results are a secondary benefit. The point of the initial
workforce demographic analysis is to understand the things that will interest
and attract potential employees. A look at GoArmy.com
will show you how demographics can drive Employment Branding website design.
Your website is not a way to tell people about
you. It is a way for visitors to find out about themselves. People use the web
to meet their needs, not yours. A brand is more about the user than it is about
the company. In order to be useful to you, your website must be primarily useful
to its audience.
In order to attract and retain an audience, the
website must be interesting to them. Designing it, from the outset, to meet
demographic and traffic objectives is the central difference between employment
branding and just another company job board.
- John
Sumser