
e-Learning
(November 26, 2002) -
Ever since the hotel fire that trapped us on the 42nd floor, we've stayed
away from really high places. So it was with some trepidation that we got on to
the elevator marked "Zoom" and headed to the Banker's Club. Ears
popping, we took the 3G ride to the top. The swanky steak-house atmosphere is a
quaint and "old San Francisco" backdrop for the view.
From the windows, you look down on the famous
pyramid building and out over San Francisco. With a glance, an experienced Sim
City player would understand that SF really was the model for the game. The city
rolls out to the mountains and gets lost in the fog.
About 60 consultants, vendors and managers were
in the room for the eLearning forum,
a routine get-together of the local branch of that blossoming industry.
eLearning, if you don't know, is the broad category of tools, people and
institution involved in the use of the computer as a teaching tool. Relatively
speaking, eLearning is the next silo over from eRecruiting is the HCM pantheon.
We use the term advisedly. It was eye-opening to
hear people from a different discipline discussing their work in the same terms
bandied about in ours. There's a new Chief
Learning Officer Magazine. There's more traction getting CLOs jobs than we
seem to have with our Chief Talent Officers.
Sadly, as it is in recruiting, it's the same old
bunch with the same old gripes. "We're not taken seriously enough."
"Finally, we're getting free from that silly ROI idea." "If
they'd only listen." But, the elearning
forum seems to be making a difference. Run by a sturdy fellow whose
interests are clear and in possession of an interesting Board of Directors, the
loose organization runs routine get-togethers and has an impressive track
record.
Members get to see new technologies and new
ideas first. There is solid networking and an effective job board. The elearning
forum seems to be gaining traction in its quest to build useful
infrastructure within the professional community. We were reminded of Craig's
List and Media Bistro.
As for the meat, this forecast
should help understand the basic industry. Unlike our arena, most training
is still done manually. That means that the elearning world grows by simply
automating routine tasks. In other words, the challenge in elearning is to bring
the enterprise into the late 1980s. From that perspective, we are doing
remarkably well.
Little appears to be understood about the fact
that recruiters essentially set the Training workload. The quality of today's
hires defines the degree to which additional training is required. From what we
can see, with the exception of a very few folks, there is no connection between
our world and theirs.
The two separate silos must look pretty funny to
the C-level staff. After listening to the arguments for a CLO and a CTO, you can
imagine the muttering. "Hey, how 'bout a CPO (Chief Pencil Officer)".
The next time you have a chance, go talk to the
folks in training. Tell them about what you do. Ask if there are things to look
for that hiring managers neglect. We ought to be figuring out how to work with
them.
-John
Sumser