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We've seen the insides of lots of job boards.
The big ones have a couple hundred people working in a telemarketing environment
with a small quiet space for the ten or twelve tech people. The owners are
entrepreneurs who have their fingerprints on every transaction and each product
improvement. In other words, we were completely unprepared
for the experience of Monster's headquarters operations. 5 Clock Tower Place is a massive old textile
mill that straddles a pond in the countryside just beyond Boston. Occupying five
football sized floors of the old DEC offices, the $600 Million Monster operation
is a sea of activities ranging from a creative studio (with musicians, artists
and poets) to a massive wholly contained server facility. The Customer
Relationship Management system (which gives 1,000 people desktop access to the
files for at least 75,000 customers) occupies a room the size of many entire job
board operations (and that's just for the hardware). A brisk walking tour of most of the facility
took nearly an hour and met our exercise requirements for the day. The place is
huge, well organized and hums like a machine. Somehow, we never audited our
image of the place against the revenue numbers. At $600 Million (for TMP
Interactive), the operation is literally inventing the way that a big company
operates in our industry. In the capable hands of Steve Pogorzelski (Monster's
new President) the company is being systematized and focused as it prepares to
continue its growth pace. We couldn't get over the sheer scale of the place. One of the football field sized floors housed
the sales department. Hundreds of sales people armed with headphones, the latest
scripts and access to the CRM system pounded the leads generated by the leads
department, serviced existing customers or introduced new offerings. On the
ceilings, forty-five feet overhead, small white noise generators were placed in
a grid that was about 15 feet across. Each white noise generator was tuned to
the area below it. As a result, the massive sales operation was as quiet as a
library. Walking down the aisles, specific conversations drifted out of specific
cubicles until we hit the noise dampening effects of the ceiling grid. It was eerie. The technical operations are in an adjacent
building that is reached through a connecting bridgeway between the fifth floors
of the two buildings. Beneath the bridgeway, the frozen pond looked ready for a
couple of Norman Rockwell inspired ice skaters to zoom by. The idyllic view was
a powerful counterpoint to the incredible sales and technical machine contained
in the buildings themselves. Monster is operating at a scale that dwarfs any
other operation. It is in a different business than most of its competition with
issues and opportunities associated with a business that is probably going to be
the first Billion dollar player in our universe. Their models of risk and
investment are significantly different from anything we've seen to date. Their
aspirations are even larger. We giggled with Jeff for a couple of hours about
the newspapers' complete inability to imagine a business of this scope and
magnitude. Built organically, this is the sort of operation that can not be
grown with a pure acquisition strategy. If we were in the newspapers, we'd try
to get someone at Monster to give us a tour. Jeff consistently makes the offer
and gets no takers. We're sure that newspaper owners would have an experience
similar to ours. After the awe dissipates, the realization that we're in a new
universe begins to sink in. Then, the real possibilities start to reveal
themselves.
- John Sumser
Talent is what matters most.
Authoria Recruiting 2007 is a next-generation recruiting solution that helps you:
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