Zappos list of awards:

• J.D. Power Customer Service Champion, 2011;


• WGSN Global Fashion Awards - Outstanding Customer Service (and Outstanding Etailer), 2010;


• CMG Vision Award, 2010;


• Innovation All-Stars, Fast Company, 2010;


• NRF Innovator of the Year, 2009 and 2010.

1. Fast and accurate pre-employment screening.
2. Keep turnover rates low in customer service.

Zappos at a glance:

• eSkill customer since 2005.


• Unlimited usage subscription plan, multi-user license.


• Use of eSkill Subject Authoring Tool to develop own, proprietary test questions.


• Subjects used include: MS Office suite, Adobe Photoshop, Basic Arithmetic, Attention to Detail, General Typing, English Spelling and Vocabulary, E-mail Etiquette, Basic Computer Knowledge.

• Less turnover, which means less money spent on recruiting.
• Less training time for new hires - down from 4 weeks to 1 week.
• Positive feedback from trainers.
• The ability to easily and quickly identify star recruits for dedicated teams.

eSkill
• Compelling Price Point
• Ease of use
• Customized Content

"The wide variety and customizability of eSkill's online testing allows us to pre-screen many of our candidates before they even get in the door. And this is key, because once a potential hire shows he/she possesses the skills necessary to do the job, our recruiters can concentrate on the second-and equally important-part of the screening process: the cultural fit. eSkill helps us assess a high volume of candidates in a fast, easy and efficient way."
Christa Foley, Recruiting Manager, Zappos.