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John Sumser

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Molecular (Workgroup)  Quality

(April 16, 2004) - The complex relationship between the Recruiter and various hiring authorities strains conventional definitions of organizational boundaries. Simply described as "workflow" or the hiring manager input, these relationships range from those in which Recruiters are logistics coordinators/sourcers (and the hiring manager has exclusive decision making authority) to more collaborative arrangements to situations in which Recruiters have actual hiring authority.

If anything is clear about recruiting processes it is that Recruiting represents the entrance to the organization. As such, it includes processes that are designed consciously or unconsciously to provide organizational evaluation of both the candidate and the process itself. The wide variation in Recruiting processes is not a flaw. It is an initial indicator of the organization's culture. The process from initial courtship through the completion of "onboarding" always includes a number of very soft cultural evaluations and rites of passage.

Hiring decisions are typically made at the workgroup (department) level.

Typically, the highest level of quality is something like:

     The person most likely to bring synergy to the team.

The second best level of quality is:

     A person who can do the job without adding additional burdens to the team.

The third best level of quality is:

     A person who can do the job without adding burdens to the team after a short learning curve.

The fourth level of quality is:

     A person who has the skills and temperament required for the job but needs complete training.

The "hiring manager" is tasked with maximizing the output of the total team in pursuit of a set of assigned objectives. In other words, the hiring manager's assessment of "quality" is a function of expectation (based on resources available to fill the slot) and overall consequence for the team. This molecular quality level is, occasionally, at odds with the atomic level (see yesterday's article) because of the unique composition of a particular workgroup.

For example, adding a high powered, fully qualified no training required member to the team my upset the apple cart to the point that productivity is reduced. In cultures that emphasize longevity, hiring less qualified candidates allows the organization to continue its forward movement in more critical areas. The third or fourth level of quality is the right choice in these circumstances.

John Sumser

Workstream(tm) helps companies attract, manage and retain employees ... it's really that simple.

Led by CEO Michael Mullarkey, Workstream Inc. (NASDAQ: WSTM) provides reliable and affordable web-based HR products and services to growing companies. Workstream offerings are easy to implement, easy to administer, and ready to grow with your business. Toll-free: 877-470-WORK  ~  Online: www.workstreaminc. com

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Materials written by John Sumser © TwoColorHat. All Rights Reserved.
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