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Press Releases:
Workers' Compensation Market Research Identifies Three Key Challenges for 2010
One Call Medical Addresses the Industry's Top Concerns-Medical
Costs, Accountability, and Education-with "Smart" Diagnostic Management
PARSIPPANY, N.J.--(February 23, 2010)--One Call Medical (OCM), the nation's leading provider of diagnostic
testing (including MRI, CT scans, Electromyography and Nerve Conduction
Studies), today announced the results from a series of market research
initiatives, conducted to identify key challenges in the workers'
compensation claims industry. By surveying claims managers, examiners,
and nurse case managers, the research revealed three key concerns and
needs in order to perform more effectively in 2010:
"With these
findings, we strive to continually provide our clients and injured
workers with the greatest value from our diagnostic specialty network-in
terms of quality, accuracy, timeliness, and cost savings."
-
Controlling Medical Costs and Outcomes. Across the board,
participants had experienced a decrease in claims frequency, but a
significant rise in the medical cost component of their claims.
Increasing at twice the rate of general inflation, medical expenses
are the biggest cost-containment challenge.
-
Accountability to a High Level of Performance. At all levels,
workers' compensation professionals are under tremendous pressure to
demonstrate a high level of performance. Clients are requiring audits
and ongoing reports that quantify and meet key performance measures,
as they relate to claims handling, utilization of provider networks,
and achieving early return-to-work outcomes. As a result,
organizations need services and tools to help them offload and manage
specialized functions, so they can better focus on the tasks that
directly impact client service, costs, and outcomes.
-
Education to Keep Pace with an Ever-Changing Industry. Workers'
compensation is a complex industry. Claims and nurse professionals
must become familiar with a number of sophisticated topics, including
medical procedures and regulatory changes. Due to the depth of
knowledge required, there's a huge demand for education. In today's
difficult economy, training budgets have been reduced. Many
organizations must supplement in-house training with other
cost-effective opportunities to expand expertise, while meeting
continuing education requirements.
"By conducting market research, we're able to hear first hand about the
challenges many workers' compensation professionals face," said Bill
Colacurcio, director of marketing at One Call Medical. "With these
findings, we strive to continually provide our clients and injured
workers with the greatest value from our diagnostic specialty network-in
terms of quality, accuracy, timeliness, and cost savings."
As the largest, most experienced provider of advanced radiology and
neurodiagnostic testing for workers' compensation, OCM has the expertise
to address these issues as they relate to diagnostic claims. The
company's "smart" diagnostic management solutions address these top
industry concerns in the following ways:
-
Quality Diagnostic Network. With the experience of providing
more than 400,000 diagnostic scans each year, One Call Medical is
uniquely positioned to place patients at the nation's most qualified
diagnostic providers. The bottom line is OCM delivers accurate
results, which helps to guide an appropriate diagnosis and treatment
plan, and leads to early recovery and return-to-work outcomes.
-
Optimal Performance in Diagnostic Management. Using
sophisticated analytics, OCM helps organizations achieve and become
accountable to a higher level of performance in diagnostic management.
OCM performs a proprietary assessment to analyze a client's total
diagnostic spending and its percentage of "unmanaged" diagnostic
claims. Through consultation, OCM helps organizations implement
leakage capture strategies that provide retrospective and prospective
savings. Performance reports quantify the client's increased ability
to manage advanced radiology and achieve savings over time.
-
OCM University. To address educational needs, One Call Medical
has launched a series of free webinars and continuing education units
(CEUs) that help claims adjusters and nurse case managers understand
today's complex medical, diagnostic, and workers' compensation issues.
These training opportunities are free and available online through OCM
University. To register and view a calendar of events, visit www.onecallmedical.com;
enter the OCM Knowledge Center and select Webinars/CEUs.
"Conducting ongoing market research among industry leaders is central to
our strategy to identify, address, and raise awareness about the
critical claims and medical challenges in workers' compensation,"
concluded Colacurcio.
About One Call Medical, Inc.
One Call Medical, Inc. (OCM), the leading specialized Preferred Provider
Organization, offers a nationwide network of fully credentialed high
quality facilities and reduced cost for radiology and neurodiagnostic
services. One Call Medical's network includes coverage in all
major metropolitan areas across all 50 states. OCM customers realize
significant cost savings, receive exceptional scheduling and medical
report turnaround services and are confident in knowing that their
patients obtain the best quality diagnostic testing in credentialed
facilities. OCM's customers include the nation's leading Workers'
Compensation and Group Health insurers, third-party administrators, as
well as self-insured employers. More information about One Call Medical
can be found at www.onecallmedical.com.
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