Bersin & Associates Report on Customer Satisfaction with Talent Management Systems Recognises Stepstone Solutions as an 'Outperformer' in Enterprise Category
LONDON -- (December 07, 2010)-- StepStone Solutions has emerged as an ‘outperformer' in the Enterprise category in a comprehensive new report1 on customer satisfaction with talent management solutions from the sector's leading research company, Bersin & Associates. ‘Outperformers' were those vendors which beat the segment average among the 17 vendors who received sufficient customer responses for inclusion.
"Talent Management Systems Customer Satisfaction 2011: Executive."
The Bersin & Associates report is based on a detailed study of more than 700 organisations of all sizes - from small-to-medium-sized businesses to globally distributed major corporations - of the top-talent technology providers. Bersin & Associates' customer satisfaction methodology measures four key service dimensions: product quality, implementation, service and business partnerships.
"We are delighted to once again feature highly in this real-world study of customer satisfaction," said StepStone Solutions CEO, Matthew Parker. "Customer satisfaction is increasingly used as our primary Key Performance Indicator at StepStone Solutions. We use feedback from both our own twice-yearly satisfaction surveys, as well as independent reports such as the Bersin study, to drive our strategy and processes. Although we are always trying to do better, our current growth and industry-leading levels of customer retention are strong indicators to us that our focus on customer satisfaction is the right one."
"As the Talent Management market consolidates we see a number of vendors emerging as providers of fully integrated talent management systems on a global basis, " said Josh Bersin, president and chief executive officer, Bersin & Associates. "StepStone Solutions' global customer footprint, complete enterprise offering, and commitment to customer satisfaction puts the company in a strong position to grow its market share in the future."
1 "Talent Management Systems Customer Satisfaction 2011: Executive Summary."
An executive summary of the full report, Talent Management Systems Customer Satisfaction 2011: A Comprehensive Study of Customer Experience with Talent Management Systems, is available on the Bersin website at http://marketing.bersin.com/CSat2011.html
The full report will be available in late December.
About StepStone Solutions
StepStone Solutions delivers world class technology for finding, recruiting, retaining, managing and developing people. Our global talent acquisition and talent management solutions are available in many languages, with seamless, internet-based access. With the support of our experienced professionals they can be quickly and reliably implemented anywhere in the world, using SaaS or on-premises delivery, to give rapid return on investment. Over 1,600 organisations in 50 countries rely on StepStone Solutions every day to improve their business performance, build effective talent strategies, and to help their people have more effective, enjoyable and rewarding careers. StepStone Solutions operates in 16 countries and employs around 550 people. Its global customers include Alibaba, Bank of China International, Carlson Wagonlit, France Telecom, Deloitte, Deutsche Telekom, Grupo Azucarero Mexico, Heineken, Lufthansa, Kruger Products, PUMA, and Virgin Atlantic.
For more information see: www.stepstonesolutions.com
Product information: www.stepstonesolutions.com/solutions/
Read our blog at: www.stepstonesolutions.com/communitypost
Take the Talent Strategy Assessment at: www.talentstrategyassessment.com
Try our Business Case Builder: www.stepstonesolutions.com/impact-tools/en-gb/bcb.
Read our research on talent management in 2010: www.stepstonesolutions.com/eiu
Catherine Moran/Karla Winch
stepstonesolutions @ brands2life.com
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