Enterprise Workforce Optimization Provider GMT Announces Record Revenues and Earnings for 2009
April 14, 2010
New client wins and expanded partner network propels company's performance and fuels strong start to 2010
NORCROSS, Ga.--(BUSINESS WIRE)--GMT Corp., a global industry leader in enterprise workforce management and performance optimization solutions, today announced the company's 2009 fiscal year results. Building on the successes of the past several years, the company posted the strongest financial performance in its history for the fourth consecutive year. The company's remarkable results are reflected in triple-digit net income growth and a fourth consecutive year of record revenues, representing a five-year compound annual growth rate of almost 30 percent.
"We are very encouraged by the fast start we've had this year"
"The economy remained particularly challenging throughout 2009, yet GMT weathered the storm well," said Simon Angove, chief executive officer of GMT. "Our products and services continue to prove themselves as 'must-have' investments for our clients to better manage their businesses. Our award-winning GMT Planet workforce optimization solution and associated SureServices™ suite of professional and consulting services help companies improve their operational performance, which is a key factor during difficult times like these."
The company attributed its remarkable results to adding new clients through its direct and partner sales channels, strong performance from its international subsidiaries, several substantial expansion orders from existing clients, and uptake of its GMT On-Demand offerings.
Selected highlights from 2009 include:
An expanded client base. GMT added new clients across its contact center and retail banking business in 2009, including Mechanics Bank, National Bank of Kuwait, a leading Australian retail bank, a large South African retail bank, CorpTech, Novacroft, and others.
A larger market footprint. GMT signed several new business partners, including Talaris, Syntellect, Coleman Technologies, Inc., and others.
Customer delight. GMT maintained a customer retention rate of more than 95 percent (99 percent in North America) and posted the results of its first NetPromoter customer advocacy survey, scoring in the top 10 percent of North American B2B software companies.
Market recognition. GMT's workforce optimization solution, GMT Planet, was honored by Communications Solutions and Customer Interaction Solutions magazines with Product of the Year awards.
Product line growth. GMT released two major versions of GMT Planet.
Donna Fluss, president of DMG Consulting explained, "the contact center workforce management market delivered strong results during the recession, outperforming the majority of IT sectors. This is because the recession caused many enterprise customers to make investments in technologies that help them rapidly reduce operating expenses. When used properly, contact center workforce management solutions reduce agent related expenses while improving service levels and customer satisfaction."
"We are very encouraged by the fast start we've had this year," continued Angove. "Not only do we have several key deals under our belt, but we continue to expand our partner network through some of the largest telecom resellers in the United States. We are also seeing our GMT On-Demand solution gain greater momentum in the market. These early indications suggest that 2010 will be another stellar year for GMT."
For more information on GMT Planet and to view a complete listing of GMT news, please visit www.gmt.com.
GMT Corp. is a leading provider of workforce management and performance optimization solutions enabling companies to improve customer service and sales while decreasing labor expenses. Deployed in contact centers, branch offices or back office departments, GMT's products combine precision forecasting and intelligent scheduling with analytics and performance management tools to deliver a rapid return-on-investment. Products include GMT Planet, its flagship workforce optimization solution; GMT On-Demand™, its SaaS workforce optimization solution; and SureServices, an award-winning client care methodology. Enterprise clients benefitting from GMT's solutions include BB&T, PRC, Alpine Access, Golfsmith, AirTran Airways, World Travel Holdings, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water. The company is privately-held with headquarters in Atlanta and offices in the U.K., Australia, South Africa and Dubai. For more information, visit www.gmt.com.
© 2010 GMT Corp. All rights reserved. All materials provided, regardless of form, are the exclusive property of GMT Corporation. GMT Corporation's products may be covered by one or more United States, European or other International patent or application. GMT, GMT Planet, "Accurate. Easy. Affordable.", "Workforce Optimization for the WHOLE Enterprise", "SureServices", "SureStart", "SureCare", "SurePerform", "Delivering on the Promise", "GMT QualityLink" and the GMT Planet logo are trademarks or registered trademarks of GMT Corp. All other trademarks are the property of their respective owners.
Kevin Hegebarth, +1-770-864-2246
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