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Press Releases: Retailers Focusing on Leadership Development & Diversity to Nurture Talent Retailers Focusing on Leadership Development and Diversity to Nurture Talent: Deloitte/National Retail Federation Survey NEW YORK, March 24 /PRNewswire/ -- Deloitte and the National Retail Federation (NRF) have released the results of a comprehensive survey designed to provide an in-depth look into where retailers are succeeding on the talent front. The survey results also reveal gaps that present opportunities for improvement in retail talent management programs. "The retail sector is largely built upon the relationship between retail employees and customers, putting talent management high on the list of critical success factors for the industry," said Thomas McElroy, principal, Deloitte Consulting LLP and U.S. retail talent leader. "Since employees have the first and last interaction with customers nearly every day, improving the customer-employee relationship may present a significant opportunity for retailers to drive sales and ultimately enhance customer value." The study identified that while the majority of respondents agree that talent management is part of their company's strategic planning process, they appear to be challenged in translating strategy into action. Through the study, Deloitte and NRF identified key challenges facing surveyed retailers and areas where they have the opportunity to better align their operations with talent management objectives, by:
"The study suggests that retailers understand the talent management imperative and are focused on improving their competitive position in the talent market," said Dan Butler, vice president for retail operations, NRF. "Retailers that take a proactive approach to engage top performers, develop the next generation of leaders, and increase workforce diversity through effective recruiting, development and retention strategies may be well positioned to drive positive business performance through an economic recovery and beyond." For the complete survey results, visit: http://www.deloitte.com/us/RetailTalentSurvey. For more information about Deloitte's retail sector, please visit: www.deloitte.com/us/retail. About the survey Survey respondents included senior executives from 29 of the largest retailers in the U.S. based on STORES' Top 100 list. Respondents represented major retail sectors -- including specialty, department stores, grocery, pharmacy, discount, and Internet. About Deloitte As used in this document, "Deloitte" means Deloitte LLP and Deloitte Consulting LLP and Deloitte Services LP, which are separate subsidiaries of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. About NRF The National Retail Federation is the world's largest retail trade association, with membership that comprises all retail formats and channels of distribution including department, specialty, discount, catalog, Internet, independent stores, chain restaurants, drug stores and grocery stores as well as the industry's key trading partners of retail goods and services. NRF represents an industry with more than 1.6 million U.S. retail establishments, more than 24 million employees - about one in five American workers - and 2009 sales of $4.4 trillion. As the industry umbrella group, NRF also represents more than 100 state, national and international retail associations. www.nrf.com. SOURCE Deloitte # # # Daily Newsletters and Professional Toolboxes: Bugler A concise view of the industry events and announcements that shape the competitive environment. Updated daily. Electronic Recruiting News A single article that covers tips, trends and analysis of players, events and occurrences in the Recruiting Industry. Updated daily.
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