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Salary.com Named a Total Customer Satisfaction Leader for Talent Management Software
Leads in Product, Implementation and Overall Customer Satisfaction in Bersin & Associates' Study
NEEDHAM, MA, Dec 21, 2009 -- Salary.com, Inc. (NASDAQ: SLRY), a leading provider of on-demand talent management, payroll and compensation solutions, today announced it was named a total satisfaction leader in Bersin & Associates' recent study, "Talent Management Systems Customer Satisfaction 2010."
The Bersin & Associates report is the first of an annual series on customer satisfaction with talent management software. The research focuses on product, vendor and implementation factors that drive success with talent management systems. A comprehensive survey was distributed to thousands of companies, and Bersin & Associates conducted interviews with more than 50 buyers and owners of talent management systems. Approximately 500 individual organizations responded during the second and third calendar quarters of 2009 and provided information on more than 900 implementations.
Bersin & Associates measured total product satisfaction by soliciting user responses regarding functionality, performance, usability and configurability. Total implementation satisfaction was determined based on responses regarding consulting support and data integration.
"These results cap an impressive year for Salary.com," said Josh Bersin, president, Bersin & Associates. "Salary.com's emphasis on customer service and support, coupled with the robust features of its integrated TalentManager Suite, has yielded success for its customers, as well as for the business."
"As a provider of on-demand talent management solutions, we must deliver high quality service to our customers during the sale, implementation and beyond," said Brent Kleiman, SVP, marketing & strategy at Salary.com. "We're proud of our high ratings in Bersin & Associates' study of customer satisfaction. The findings are indicative of how Salary.com serves and supports our customers."
Salary.com's high ranking in Bersin & Associates' customer satisfaction report closely follows the company's October win in the Second Annual Talent Management Shootout at the HR Technology Conference & Exposition(R) in Chicago. There, Salary.com competed against three other vendors in a side-by-side demonstration of talent management solutions, and Salary.com topped the audience vote.
Salary.com's TalentManager(R) Suite provides robust functionality and configurability that HR professionals require while delivering easy-to-use solutions that managers and employees demand.
Modules of TalentManager Suite include:
-- Competency Management
To request a demonstration of TalentManager, please go to: http://www.salary.com/TalentManagement/Software.asp
-- Goal Management
-- Performance Management
-- Compensation Planning
-- Succession Planning
-- Employee Development
-- Career Planning
-- Employee Profile
About Salary.com, Inc.
Salary.com(TM) is a leading provider of on-demand talent management, payroll, and compensation solutions helping businesses and individuals manage pay and performance. Salary.com's highly configurable software applications, proprietary data and consulting services help HR and compensation professionals automate, streamline and optimize critical talent management processes including: payroll, benefits, HR administration, market pricing, compensation planning, performance management, competency management, learning and development, and succession planning. Built with compensation and competency data at the core, Salary.com solutions provide businesses of all sizes with the most productive and cost-effective way to manage and inspire their most important asset -- their people. For more information, visit www.salary.com.
HR Technology and HR Technology Conference & Exposition are registered trademarks of LRP Publications, Inc.
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