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IT Professionals Roles
(November 16, 2011) - IT Professionals Perceive their Roles as Critical to Business Success - Don't Believe Organizations Share their View, Finds TEKsystems
TEKsystems, a leading provider of IT staffing solutions, human capital management expertise and IT services, today announced findings from its quarterly IT Professional Perspectives Survey (ITPPS). This quarter's ITPPS surveyed 2,379 IT professionals from mid-August to early-September 2011. TEKsystems uses insights discovered through this survey to help clients improve how they attract, develop and retain their IT workforce.
"The more IT employees feel the organization is invested in them, the more invested they become in return. When employees feel appreciated and listened to, productivity and creativity on the job rises to the benefit of the business."IT Professionals Rate Their Function First
When asked which organizational functions have the highest perceived value, IT professionals rate their own function first. The highest percent (29%) rate IT the most valued function, followed by sales (25%), finance (15%), operations (13%) and marketing (6%).
"Great IT departments enable great business. They empower internal customers like sales, finance, operations and marketing to perform more effectively and efficiently," says TEKsystems Director Rachel Russell. "IT professionals often feel their function adds significant value thanks to the robust research, vetting and validation process most IT initiatives undergo before projects are green-lighted. IT regularly justifies its investments in terms of how much and how fast it can provide business lift."
IT professionals' assessment of their value to an organization goes deeper than the function they fulfill. The majority of respondents (61%) report that their companies would experience a significant void if they left the organization.
"Most IT departments are resource starved, forced to do more with less. Therefore, replacing key IT resources with the right technical skills, industry knowledge and business acumen can be a really tough job. We advise our clients on how to retain their high performers. It's critical that IT employees feel a sense of organizational purpose and that their organization really values and respects what they do," states Russell.
The Feeling Is NOT Mutual
Nearly 80% of respondents believe their role is critical to their firms' strategy. However, only 55% of respondents believe the organization thinks their role is critical to the strategy.
"This is an unfortunate imbalance," says Russell. "The more IT employees feel the organization is invested in them, the more invested they become in return. When employees feel appreciated and listened to, productivity and creativity on the job rises to the benefit of the business."
Addressing the Disconnect
The survey reveals the following opportunities for organizations to improve their IT professionals' sense of being valued:
"We help our clients pay close attention to what's going on where the rubber meets the road. When organizations understand the perspective of their line-level IT employees, they are able to understand their core problems better, develop more realistic change strategies and formulate superior approaches to IT initiative execution. They're also able to improve attraction and retention of high-performance IT professionals who enjoy working for an organization that seeks their opinions." concludes Russell.
TEKsystems is a leading provider of IT staffing solutions, human capital management expertise and IT services. Combining a proven track record of superior performance, a quality-focused approach to service delivery and the highest-caliber technical professionals in the market, TEKsystems helps our clients successfully plan, build and run their critical technology initiatives. With more than 25 years of experience, we annually deploy 70,000 technical professionals from 100 locations throughout North America, Europe and Asia.
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