(September 25, 2007) We've been waiting nearly sixteen years for someone
to come along with a method for bringing Recruiting into the same shape as the
rest of the modern organization. We've enjoyed and supported initiatives like
Staffing.org. However, there's been no
one, in all that time, who fully understood the implications of
Management (TQM), Six
Sigma and or Lean
is a management approach for an organization, centered
on quality, based on the participation of all its
members and aiming at long-term success through customer
satisfaction, and benefits to all members of the
organization and to society."
Japanese, TQM comprises four process steps, namely:
– Focuses on Continuous Process Improvement, to make
processes visible, repeatable and
– Focuses on intangible effects on processes and ways to
optimize and reduce their effects.
– Examining the way the user applies the product leads
to improvement in the product itself.
requires that the company maintain this
quality standard in all aspects of its business. This
requires ensuring that things are done right the first time
and that defects and waste are eliminated from operations.
This stuff is more than a generation old (30 years) in most Western business
settings. HR (and therefore Recruiting) are among the few parts of the
contemporary organization that are not managed according to the fundamental
underlying principles of Measure, Improve, Find and Eliminate Waste, Control
Variability, Use Statistical Process Control.
Ask yourself "why?"
Part of the answer lies in the reality that
human beings have been the most disposable part of the organization since work
started being performed by organizations. The hierarchical model with its
pyramid structure represents the implicit assumption that the top knows better
than the bottom. TQM is rooted in the notion that the bottom knows better than
the top. TQM is all about first line workers becoming deeply accountable (and in
control) of their work. It is the method that most firms use to empower workers
to identify and eliminate waste in their work processes.
It starts with the assumption that waste is
usually caused by the system and its intangible effects on work.