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It is better
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John Sumser

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(December 08, 2003) - There are two factors that appear to drive successful installation of Recruiting software: size of the organization and complexity of the product. The bigger the organization, the less likely the software will be installed effectively. The same is true regarding product features and functions. The more you have, the less likely it will work.

You'll notice immediately that these twin problems have less to do with recruiting than they do with software in general.

In small shops (under 15 Recruiters), software installation and utilization is easy because the organization simply doesn't have the resources to engage in the complex behavior of enterprise accounts. The lines of communication are clear and well defined. The full team is usually involved in any improvement project.

Simple software has the same set of strengths. It's purpose is clear. Communications about the product are simple and free from unstated expectation. Product support can be minimal and controlled.

In enterprise installations, some of the team is involved in the procurement. These "usual suspects" are both tech savvy and willing to engage in procurement processes. The other 75% of the organization are often referred to as "stuckees". With limited input into the procurement itself and little clear motivation to use the results, the stuckees are the precise place that installations fail to mature into long term usable tools. The fault is a combination of vendor willingness to engage in bad contracts and customer failure to properly invest in specification development, training and rewiring of performance motivations.

We are starting to see companies that have come to grips with the problem of large enterprise installations. The solution involves project staffing from RFP through final sign-off. The minimum requirement is a hands-on, in place project manager  who is capable of functioning in the customer's political environment.

John Sumser

Generalist Candidates visit Generalist Boards.
Top Candidates visit Top Specialty Job Boards, including:

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