
Goin' Mobile
(August 1, 2003) - The
average American is working one month (160 hours) more each year than a
generation ago. The promise of a 35 hour work week, hot on the lips of 1970's
vintage economists has faded. The additional workload, which runs across the
economy from the office worker to the manufacturing line, seems to be a function
of the cost of benefits. The regulations make it cheaper to add workload for
existing employees than to hire new players.
In other words, there is
little room to solve the impending demographic changes by working the existing
team harder.
The new generation of
workers (citizens between 16 and 30) have grown up in an environment in which
both parents work long hours. Family life for them was very different from the
experience of their baby-boomer managers (or managers to be). They are a
ruggedly independent lot who took a larger share of the chore of raising
themselves than their parents did. Divorce is as normal as the personal
reinvention that accompanies marital breakdown. Networks of peers play a larger
role in the determination of social reality in substitution for the family
backbone of an earlier generation.
The music is different too.
If you can find a crack in the radio broadcasts that are still dominated by baby
boomer oldies and trans-generational pap, you'll hear the throbbing beats where
hip-hop and ambient music intersect. Mainstream youth culture, often hidden
behind bedroom doors, is politer than it was a generation ago. That means that
it is harder to see. The kids work hard to reach out culturally to their
hardworking parents knowing that the realities of their world might be
offensive.
It's a network generation
with networking tools. They've paid the price of parental layoffs and diminished
company loyalty. They are simultaneously more cynical, more disciplined and
quicker to learn. They work for meaning first and money second.
These are the people who
are the foundation for the next workforce. They may not buy the existing
'paradigm'. They may well value their time in the same way that we expect from
our executives. They may not buy dress codes and behavioral constraints that
extend beyond the consensual reality of the workplace. They are certainly more
mercenary.
The value of deep college
recruiting is that it offers the enterprise an opportunity to witness this
phenomenon first hand. The few companies that have experimented with high-school
level outreach (in anticipation of the looming shortage) have discovered a
powerful gap between the realities of today's work world and the expectations of
the new workforce. The boomer focused media, from newspapers to think tanks,
have done little to illuminate the problem.
A good start to thinking
about the problem might begin with a look at Mobile
Youth, a European consulting firm focused on the fact that this new
generation is cell-phone equipped. Their statistics
and survey data
focus on the explosive growth of cell phone and text messaging services in the
demographic. Ask yourself, "What is the difference between a workforce that
arrives with its own phones and one that doesn't?"
John Sumser