
Shortage Impact
(May 22, 2003) --
While talking with John Spiers of Stepstone
the other day, we heard a remarkable angle on a tired story. "The dot com
crash was the first example of the side effects of the labor shortage," he
said. "All of those less than competent people were working on
opportunities that were beyond their capacities and experience. The structural
problem was a lack of human capital. It's unfortunately being portrayed as a
failure of financial capital."
Thinking back to the wild wage escalations and
spot talent shortages, we're wondering if that wasn't precisely the case.
Attempting technical transformation on a national cultural scale, the armies of
talent that joined various internet organizations were full of 'can-do' attitude
(and a spot of greed here and there). For some it was confirmation of their
entrepreneurial instincts. For others it was a clear message that any job is
better than the rigors of ownership. For many, it was a lesson in learning to
restrain the desire to dream big dreams.
We're so close to the story and so occupied with
post-crash issues that this perspective never dawned on us. Of course, we knew
and worked with many managers who had been thrust in to situations in which they
were over their heads. We waded through staffing issues here at interbiznet,
trying to find shreds of competence. The running joke around the Valley was that
a pulse was all that was required to find employment.
That is what a labor shortage is like. The desire
and financial means are not enough. Competent talent (excluding the occasional
lottery ticket winners) is the foundation of a strong portfolio of Human
Capital. It takes focused teams with the right mix of talent to convert capital
into a technology company.
Instead, we all faced increasing burdens of
supervisory requirements as our lieutenants won field promotions because they
were the last person standing.
It's a surprisingly difficult set of issues to
reconcile. You work with the people you work with. It's surprisingly difficult
to replace one player with a more talented person once operations are up and
running. It can take years and feels, on the personal level, like a kind of
disloyalty.
The point Mr. Spiers raises is an important one.
If the dot com crash was an example of the impact of the labor shortage, imagine
the future. As labor becomes scarcer, standards relax. Perhaps the worst
forecast that we can make about the demographic changes we face is that it makes
a more mediocre world more likely.
You can already see that in healthcare today.
With the college graduate unemployment rate at 3%
today, it's becoming clear to us that knowledge work is headed in the same
direction. Instead of cataclysm, shortages bring the water torture of slow
erosion.
- John Sumser, © TwoColorHat. All Rights Reserved.