
Gerontocracy
(January 06, 2003) - Recently,
we digested a couple of studies that claimed that compensation was the fifth of
five reasons that people changed jobs. Compensation is a 'hygiene' issue, in
other words. By the time that someone is complaining about pay, you may have
already lost them. In order of importance, the reasons that people leave
include:
- Challenge. i.e., my work isn't making
me grow. The job has become boring.
- Respect. i.e., my ideas don't get
support. I know how to do it better but can't because of the way work is
organized here.
- Meaning. i.e., my work isn't meaningful
to me. I am not a part of a bigger idea.
- Love. i.e., I don't feel like I belong
here. I don't feel like I am a part of a group.
- Reward. i.e., I don't get paid
enough.
Each of the five issues can be managed in a
variety of ways. The studies were clear about the fact that involvement on more
than one 'quality'-type program is the best policy for building a retention
program that capitalizes on these somewhat predictable human needs. Another way
of thinking about the five reasons for leaving is that they are just another way
of describing Abraham Maslow's hierarchy of needs.
Imagine, for a moment, that we are completely
wrong about the way that the labor shortage will play out. There's some reason
to believe that enough 401Ks and pension plans have been wiped out to get the
soon to retire baby-boomers to put another 10 or fifteen years on the job. That
would certainly change things.
Demographic pressures are certain, their form is
somewhat debatable.
So, if the baby-boomers don't retire, what
happens? Imagine a workplace in which the first promotion isn't available for
fifteen years. It was more or less like that in the US during the 70s when the
average age of a fist level supervisor soared to nearly 40 as the baby boomers
joined the ranks.
A gerontocracy is a society or organization
dominated by old people. It is usually risk averse and slow to grow. The young
do not get respect unless they put in huge amounts of time. In the scenario that
includes no labor shortage, there is a profound challenge, respect and meaning
shortage for the younger (under 40) members of the workforce. To get ahead, you
simply wait for your boss to die.
On some levels, that simply sounds like life
today in a large organization. It's no accident that young people indicate a
limited interest in going to work for large companies. The CEO and pension
scandals are just the surface of a world that appears to offer limited
opportunity for the young.
This current generation of children have every
reason to believe that they'll live to be 120. It's a different form of the
youthful sense of immortality that we all experienced. It has some level of
reality base. On the 120 year plan, it doesn't make much sense to settle into a
gerontocracy unless you are in search of mediocrity and security.
That means that brand-level communication with
workers in the GenY group might just last a decade before they can be converted
into employment relationships. In those communication relationships, the ideas
of challenge, meaning and respect will need to flow from employers. Figuring out
how to manage a rapidly aging workforce may be the most immediate problem.
Figuring out how to make that same environment exciting for the young will be
number 2.
- John
Sumser