
Branding VII
(December 27, 2002) - Any
CEO or CFO who is worth the paycheck will be concerned about the human costs
associated with the past couple years worth of layoffs. Frankly, any reasonable
idea on the subject of reducing the potential for that sort of pain will get a
good hearing these days. No one wants to begin the next cycle with a guarantee
that the next downturn will bring more layoffs.
It all begins with the employment requisition
process. The internal requisition (not the document created by an ATS systems)
is a highly political tool used in the early days of hoped for growth as the
basic tool for managing expenses. It is rarely the case that HR manages the real
hiring authorization system (and it is never included in an ATS). Somewhere
(perhaps the top right drawer of the CEO's desk) is the hiring plan and the
documents awaiting final signature. The CEO and CFO use these pieces of paper to
manage the growth of their most difficult expense item: payroll.
While the folks in the head shed have a clear
idea about the money they save by not spending, holding a requisition up may not
be the most effective use of executive energy. While the case can be argued from
gut feel, few HCM executives can clearly articulate the costs and benefits of
using the req to manage expenses. This is almost entirely due to the randomness
of the staffing process.
Without adequate metrics and with no plan to meet
anticipated requirements, an HCM representative can not evaluate the
consequences of holding or filling a particular requisition. While the
operations manager can easily estimate the costs of hurrying up this months
orders to make the financials, the HR people are woefully inadequate at
predicting the organizational implications of shifts in their deliverables. In
the most serious matter of managing expense growth through hiring requisition
timing, they have nothing quantifiable to offer.
A well executed employment brand management
strategy can change all of that.
The process begins with a combination of a needs
analysis and a demographic research project. One determines the hiring flow, the
other the various qualities and sources. The output of a well executed branding
program is the bottom line data required to make HCM into the useful function it
should be.
- John
Sumser