
Spam
(November 5, 2002) -
We have never sold our email list. From the beginning, we have maintained
our belief that if our content was not important to the audience, the audience
would simply go away. Each evening, we remove the names of customers who have
finished their time with us and add the new ones. Some decide to use the
unsubscribe form, some simply close their email boxes. We think it's a question
of good citizenship to keep things pruned and above board. We don't want to be
in the mail boxes of people who don't want us there. Our reputation is
important.
Overall, its a slow and steady growth. Because
of the massive turnover in the industry over the years, we have tried to focus
on a very specific audience of decision makers, forward thinkers, investors and
executives. We know better than to waste their time.
We hear fairly routinely from companies who are
using spam generating services. For a small
bit of money, they send email to hundreds of thousands of email addresses. When
we suggest that spam erodes market value, the companies usually tell us that
they can not afford to lose the sales. As we've mentioned before, our inboxes
fill to overflowing with hundreds of copies of each of those pieces of
spam.
Anyone (outside of, perhaps, the top three job
boards) who suggests that they have more than about 50,000 email addresses is a
source of spam. Of course, it's not a problem to generate a big list of email
addresses. Spiders are cheap. Not deleting bounced addresses and not subscribing
to unsubscribe requests is simple...you don't do anything.
Emailing, through a third party shields a
customer from the huge volume of bounced mail. It seems innocent and, more
importantly, cost-effective. The damage is
quiet and corrosive. When we hear someone describe the process as
cost-effective, we know they mean that the future of their brand is less
important than getting a sale today. The desperation is somewhat understandable,
given the last couple of years of economic difficulty.
But, each email that a member of the industry has
to delete takes a second of so. Each email from "deals4recruiters"
results in about 120,000 deletions. That's a loss of nearly a week's worth of
productivity from the industry as a whole. When one of the smaller operations
with, say between 80,000 and 130,000 addresses bombs the mail boxes, it's a net
loss of two or three days.
It adds up quickly. More importantly, it sullies
reputations and diverts the business from things that need to be done.
We doubt that the spam problem will end anytime
soon. But, we're pretty certain that companies using the technique are
demonstrating their short leash on life. Anyone willing to sell off pieces of
their brand for sales is clearly going out of business.
Each piece of unsolicited email that gets deleted
by a potential customer is about one second of negative experience for the
customer.
-John
Sumser
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