
Loyalty Schmoyalty
(August 26, 2002) -
A recent study from Jupiter Media Metrix suggests that job hunters are
loyal to one career site (job board). Jupiter said 76 percent of job seekers are
loyal to a single career site, while another 15 percent use 2 of the top 10
sites. Just 7 percent of job seekers visited three or more of the most popular
career sites. Interestingly, this finding provokes yet another definition of a
passive vs. an active job hunter.
The two largest job sites also had the highest
percentage of loyal users. Hotjobs came out on top, with 76 percent of its
visitors, shunning other top 10 career sites. The same was true for 58 percent of
Monster's user base. There was even less switching back and forth between the
top two sites. Just 23 percent of HotJobs users also visited Monster.com, while
a similarly paltry 29 percent of Monster users found their way to HotJobs.
The people, who developed the study, are clearly
not used to thinking about the network dynamics of the marketplace. Of course
some users stick to one site once they've mastered it. And, of course the
largest site has the least loyalty. That's how networks work.
We think that the news is good for Monster,
HotJobs, and the rest of the industry. For some reason, paying customers have
been led to believe that the market is a "winner take all" game from
the customer's perspective. While it is true that the largest player will be the
most profitable, it is not true to say that the largest player will meet all of
your needs.
In the American market for protein, beef is
the dominant meat. That neither suggests that all people should eat meat all of
the time nor does it suggest that all meat eaters only eat meat. There's room (and
even a requirement) for a balance that includes the number 2 (chicken), the
number 3 (seafood), the number 4 (pork) and the number 5 (tofu). A good diet is
balanced.
A good sourcing effort requires balance.
In the
computer markets, Apple customers are notoriously more
loyal than Microsoft customers ... until you try to get them to
switch.
We're anxious to see the spin placed on this
study. While you could claim that HotJobs is more exclusive, you could also say
that it is home to more passive hunters; you could also claim that loyalty was
evidence of success. Monster, on the other hand, could claim greater diversity,
an easier to learn interface, and a greater likelihood of catching fish from
other ponds.
The bottom line, however, is that the market
operates like a network. Monster's dominance is powerful and important. But
every diet needs balance, vegetables, and a little desert.
The message for Recruitment advertising buyers is
simple. You need to arrange to have your ad appear in multiple places in order
to gain the maximum benefit. This is what the Job Advertising Distribution firms
accomplish for you.
-John
Sumser