
Good PR
(August 15, 2002) -
A recent article
in Forbes shows the tremendous value of a well placed press release. The
"Battle of the Boards"
attempts to suggest that the recent job board start by Bill Warren, DirectEmployers,
is currently posing a threat to the major operations like Monster, HotJobs or
CareerBuilder. Citing customer dissatisfaction with the results provided by the
job boards (mostly a price question claims the author), the article suggests
that online recruiting may have been "too successful".
Each of the real players in the job board market
have harnessed a traffic machine that produces huge amounts of traffic. The
powerful niche boards focus their traffic development on very specific
demographics. DirectEmployers, on the other hand, languishes in the niche job
board levels of traffic (its Alexa
ranking suggests no more than 25,000 daily visitors). It appears, from an
analysis of the sites visited by DirectEmployers users, to be in competition
with anyone but the major job boards.
DirectEmployers
is a very interesting play. It's just not a threat to the established players.
There is a good deal of sense in the idea that large employers get together to
try to mange their pools of potential employees. DirectEmployers would really be
on to something if they caused their members to route all of their employment
traffic through the site. Instead, the site uses small player advertising and
promotion tactics to peddle the silly notion that members of the association can
leverage their relationship to reduce costs with the big boys.
The very same article goes on to describe the 35%
decline in employment advertising revenues in 2001. This is the cost savings
already achieved by the big companies. The job boards are singularly responsible
for this dramatic cost reduction. To suggest that the industry needs an
operation that is part price-police and part alternative sourcing mechanism
defies logic.
We've argued, in private, that big customers who
say "Thanks for the cost savings" by leaving their supplier for a
supposed better deal deserve punitive pricing on their return. "Hang 'em in
public and leave 'em there for a couple of days to let everyone know", has
been our recommendation.
DirectEmployers could easily be a positive
supplement to the offerings from other sources. But, by wrapping the service in
the sort of rhetoric that inspired the Forbes article, the big companies who use
the service have left themselves at risk in the future. Unless DirectEmployers
reconciles its candidate acquisition strategy, their association members will be
left holding the bag. Even if all of the 32 members of the association actually
paid their dues, it would give DE only enough money to attract a trickle of
traffic.
We'd refer to the tactic used to generate the
Forbe's story as the "David and Goliath Press Release". The media
loves a horse race and if you can position yourself as the noble underdog it's
easy to get attention. Given the bad blood
between TMPW and Forbes, it's hardly a surprise that the article got
published without too much of a look at the real facts.
We're certain that DirectEmployers has a role to
play. A more ambitiously funded operation with the same agenda could be a real
powerhouse. What we see, however, is typical of the non-profit sector...really
big ambitions coupled with really little pocketbooks and no sense whatsoever
about the way that money works.
-John
Sumser