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Whose Fault?
(June 19, 2002) - From
a CNET interview with Thomas Seibel:
The response I hear to the question of
why software projects fail is that the customer did not plan well or didn't
delegate well or made poor decisions. Is that really fair? Shouldn't the
company selling a product that costs millions of dollars shoulder some
responsibility for its ultimate usefulness?
Siebel:
Absolutely. This is the point I'm making. We don't see it as our
obligation to simply deliver bug-free software. We do whatever it takes to
make sure the customer succeeds. So absolutely, I think it should be the
software company's responsibility. And this is the responsibility that we take
upon ourselves.
Good software companies (and good companies in general)
do just that: whatever it takes to make their customers successful. Expect that
level of service from your vendors.
-John
Sumser
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Materials written by John Sumser © TwoColorHat. All Rights Reserved. Mill Valley, CA 94941 415.377.2255
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Materials written
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© TwoColorHat.
All Rights Reserved.
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