IBN: Defining Excellence in Electronic Recruiting


Electronic Recruiting

Our Rate Card



Please Click On Our Sponsors

Please Click On Our Sponsors

Recruiting News for the Human Resource Professional

Please Click On Our Sponsors

Please Click On Our Sponsors

Please Click On Our Sponsors

Please Click On Our Sponsors




Click On Our Sponsors

Click On Our Sponsors





Please Click On Our Sponsors

Please Click On Our Sponsors

Recruiting News for the Human Resource Professional

Please Click On Our Sponsors

Please Click On Our Sponsors

Please Click On Our Sponsors

Please Click On Our Sponsors




Click On Our Sponsors

Click On Our Sponsors







Find out more
About IBN

Got a news tip?

Click On Our Sponsors
The Electronic Recruiting News is a Free Daily Newsletter For Recruiters, HR Managers, Advertising Agencies and Clasified Advertising Operations

  • 2002 Electronic Recruiting Index. Order Today!
  • Read the interbiznet Bugler or sign-up now and have it delivered to your mailbox.
  • Interested in Advertising? Contact Us

    Advisory Boards

    (June 05, 2002) - If your vendor has an Advisory Board, ask the Sales Rep "What is the biggest disagreement between your management and the advisory group?" The answer will tell you much about the company. Often, Advisory Board means "paid cheerleader" or "our list of names that look good on a letterhead". 

    Competent executive teams thrive on strong feedback from their advisors. Competent Account Managers have strong opinions about their companies and understand the inherent tension between advisors and operational Management. The tension is often the fundamental source of product improvement and innovation. 

    Strong companies manage conflict.  

    (We were trying to come up with a clean phrase to describe the alternative approach and simply couldn't get past the various sexual metaphors used to describe the purchase of agreement. Board Members who sell their agreement can be described as Sycophants or Toadies. Cynical insiders simply refer to them as "the usual whores".)

    We got to thinking about this while talking to Chip Henry, Monster's Manager of The Voice Of The Customer. Empowered to act, Chip has operational responsibility for Customer service and fuels the customer input that is radically altering Monster's service reputation and behavioral profile.

    A veteran of customer service at LL Bean and Eddie Bauer, Chip is bringing a real consumer sensibility to our business (which traditionally offers little in the way of consumer style customer service.) He's working hard to build a customer based Advisory Board that is central to the company's self-concept. 

    We chatted for about a half an hour about the difficulties associated with getting the really useful feedback to emerge. "It's awfully negative and takes a real commitment from the customer to give it," we said. "Yes, but it's vital to our success to understand it and build with it in mind." 

    It caused us to reflect on our recent involvements in Advisory Boards (AB). Hire.com is a company we've come to admire in particularly deep ways because of the way they use their advisors. Critical decisions and strategies are often cycled through the AB in search of strong opinion. The relationships with the AB are deep enough so that many key employees are exposed and understand how to filter and use the input.

    We've had a number of experiences with the alternative approach. The stink washes off slowly

    From what we can tell, companies that will succeed over the long haul understand that they have blind spots. They work hard to build structures that can help them see those blind spots.

    It makes us wonder whether or not the Advisory Board structure doesn't make sense for Recruiting Departments. Imagine a quarterly meeting with key hiring managers and outside advisors designed to evaluate and improve the quality of the internal recruiting product. The result would be sustained and helpful networks throughout the company and the emergence of the "Voice of the Customer" in the Recruiting product. 

     -John Sumser

    Still using MS outlook to manage your resumes?

    Upgrade to SonicRecruit web based applicant tracking now!

    • 100% web based Applicant Tracking
    • Candidate, account, and job posting management
    • Extensive reporting capabilities
    • Integrates with MS Outlook
    • Affordable and customizable

    Inquire about the FREE Data Import

    Arrange a FREE online demo today!!!

    Call 1-888-817-9698 Today!

    Contacting Us:
    Call, fax, write, email. We'd love to consult with you about your project.

    Copyright © 2013 interbiznet. All rights reserved.
    Materials written by John Sumser © TwoColorHat. All Rights Reserved.
    Mill Valley, CA 94941

  • Electronic Recruiting News


  • 2003 Trends Whitepaper

  • interbiznet Bookclub

  • interbiznet Listings

  • interbiznet Trends

         - Bugler
           Daily Industry News

         - ERNIE
           ERN in Email

         ANNUAL REPORTS:      

  • Electronic Recruiting
         Index (ERI)

         - 2002 ERI
         - 2001 ERI
         - 2000 ERI
         - 1999 ERI
         - 1997 ERI
         - 1996 ERI
         - Report Pricing


  • Integrated Employment
          Branding Presentation
  • 2003 Trends Whitepaper
  • interbiznet Listings
  • interbiznet Trends
  • interbiznet Bookclub
  • Top 100 E-Recruiters
  • Presentations
         - Recruiting Then/Now
  • Recruiter's Toolkit
  • Seminar In A Box
  • ERN Archives
  • 1st Steps In The Hunt


  • Our Rate Card
  • Demographics

  • Classified Intelligence
  • Best Practices
  • Coming Retention Crisis
  • Bolles
  • More About Blogs
  • Workstream-Icarian
  • 2002 ERI
  • Moving Ahead
  • Fire Hose
  • Email Alternatives
  • Email is Dead
  • The Lines
  • Evolution
  • History
  • Elements of Recruiting
  • The Fifth Constituency



    Stocks We Watch:
    Public Companies
    in Electronic Recruiting


         © 2013 interbiznet.
         All Rights Reserved.

         Materials written
         by John Sumser
         © TwoColorHat.
         All Rights Reserved.