Information Systems and PCs
30 Year Transformation, Two Phases
Mainframes in Accounting
Customer Service Subordinated to Accounting
Fit the Organization to the Machine
Late 70s, Hackers as Entrepreneurs
80s, Spread of the PC
No Productivity Gains, More Paper
Operations/Accounting Battle for Control
Uneasy Truce, Internal Islands of Automation
Power Surplus, High User Demands
Unclear Payoff
