Loved and Hated By Customers
Targeting Is A Series Of Approximations
Each Approximation Excludes Something Else
Clarity Inspires Trust and Loyalty
Clarity Inspires Fear And Loathing
Balancing Clarity and Open Options
How To Read Hate Mail
Keeping Love Letters In Perspective
Customer Relations Provide Enterprise Fuel
Copyright © 2013 interbiznet. All rights reserved.
Materials written by John Sumser © TwoColorHat. All Rights Reserved.