|January 23, 2012|
In The News|
The HR-XML Consortium has recertified applicant tracking system provider HR Services Inc. for conforming to the Consortium’s open data exchange standards for myStaffingPro, its applicant tracking system.
The National Center for Women & Information Technology (NCWIT), a coalition of universities, corporations, and non-profits working to increase women’s participation in technology and computing, has launched an Affinity Group Alliance to unite and support groups that serve technical women.
Kronos Incorporated has acquired the assets of OptiLink from The Advisory Board Company in a cash transaction. As a result of the acquisition, Kronos has added one of the industry’s leading acuity-based staffing solutions to its healthcare workforce management suite. Kronos now offers the most advanced, clinically-focused workforce management suite designed to help healthcare organizations deliver high-quality patient care.
RMJ Consulting released Log Siphon v1.0. Log Siphon was developed in order to provide a cost affect solution to the daunting and very challenging task of centralizing the multitude of networking system's event log information into one location. Log Siphon can meet this challenge and provide real-time monitoring, correlating, alerting and provide statistical information for the collected data.
WNS (Holdings) Limited, a leading provider of global Business Process Outsourcing (BPO) services, was recognized with the prestigious Golden Peacock Innovative Product / Service Award for the year 2011, for WNS Analytics Decision Engine (WADE) that leverages WNS’s capability around technology and analytics. The jury was chaired by Justice P.N. Bhagwati, former Chief Justice of India and Member, UN Human Rights Commission.
Comings & Goings
Lucas Group, North America’s premier executive search firm, announces the appointment of Jim Thompson as General Manager of the Information Technology Practice Group. Thompson, who previously served as an Executive Senior Partner and Practice Group Lead, is one of three Lucas Group individuals recently promoted to General Manager.
Customer Service Levels Improve but Banks Have a Long Way to Go to Rebuild Relationships, According to Accenture Survey in UK and Ireland
Customer switching declines from 16 percent to 11 percent in the last year
Customer satisfaction with service levels in retail banking has improved over the past year but customers are less likely to recommend their provider, according to a new Accenture survey of nearly 4,000 current account customers in the UK and Ireland.
“These results show that the banks’ efforts to fix underlying service issues and engage better with their customers are working”
In Great Britain in particular, the survey showed that the number of current account customers that are satisfied with their bank has risen from 56 percent to 60 percent in the last year. At the same time, the number of customers complaining about their bank was down from 17 percent to 13 percent, and more customers were satisfied with the complaint handling process (up from 34 percent to 39 percent).
Despite these improvements, the survey showed that the number of British customers who would recommend their bank to family and friends has fallen over the past year from 61 percent to 47 percent. Moreover, less than half of the customers surveyed believe their bank to be transparent and fair (43 percent) or providing good value for money (43 percent).
Accenture Banking Distribution and Marketing Services
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