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The interbiznet Bugler

Visit our Jobs In Human Resources Management Section.
January 14, 2009

Dave Copps, PureDiscovery CEO
Dave Copps is a sharp and humorous guy that has been deeply involved with the process of tracking and extracting information and understanding how it travels and what that means. He is passionate about his work. (read more)

BLS Reports
Job Openings and Labor Turnover Survey for November 2008. On the last business day of November, there were 2.8 million job openings in the United States, and the job openings rate was 2.0 percent, according to the Bureau of Labor Statistics of the U.S. Department of Labor. The job openings rate declined in November, matching the series low set in 2003. The hires rate fell sharply in November to a series low of 2.6 percent. The total separations rate was little changed in November, but the quits rate declined further to 1.4 percent, also a series low. This release includes estimates of the number and rate of job openings, hires, and separations for the total nonfarm sector by industry and geographic region.

News In Review
The Conference Board Employment Trends Index fell further in December. It now stands at 99.6, decreasing 1.6 percent from the November revised figure of 101.2, and down almost 16 percent from a year ago. The 17-month-long decline in the Employment Trends Index is seen in all eight of its components, most notably over the past 6 months in temporary-help hires and part-time workers for economic reasons.

VCG releases version 1.4 of their Pointwing Front Office recruiting software, Pointwing Smart Match resume search. Fully integrating the Sovren Semantic Matching Engine, the Smart Match resume search capability goes far beyond simple keyword searching, matching and ranking, instead using context-aware semantic matching of profiles between your job orders or candidate profiles and candidate resumes.

Library Associates Companies (LAC) and Library Strategies have formed a unique partnership to help libraries and library organizations address their staffing needs by offering solutions, such as executive library director sourcing and recruiting, interim director staffing, temporary and direct hire staffing for professional and library technician-level personnel, and consulting expertise on such matters as skill set audits, training on a host of issues including management and budgeting, classification studies, workflow analysis and organizational strategizing.

Boyden, a global leader in executive search with more than 70 offices in 40 countries, today announced the expansion of the firm's Cleantech Initiative to meet the demand for management talent for Green industries among the firm's clients worldwide.

Atlanta Journal-Constitution debuts its HR Roundtable, a blog featuring commentary by human resource experts from Society for Human Resources Management-Atlanta, who will discuss a wide variety of issues pertaining to the world of human resources, from hiring and firing to workplace lawsuits.

Survey Says
Taleo Corporation, provider of on-demand talent management solutions, announced the results of new research entitled 'HR Challenges in 2009'. The survey found that HR managers are anticipating a change of focus in the coming year. As the global economic crisis continues to impact businesses, employee retention is seen as the greatest challenge overall. This reflects the need for organisations to identify and retain top talent during a period when internal mobility is essential to retain a competitive edge and ensure company survival as the UK economy slows.

In Depth
Natiaonal Law Journal reports that in wake of Satyam outsourcing fraud, U.S. firms urged to do 'risk assessment.' Anxiety that a major Indian outsourcing firm may be lurching toward insolvency has stepped up warnings from lawyers with global outsourcing practices that U.S. firms should guard against the loss of back-office services.

Ramalinga Raju, chairman and founder of outsourcing firm, Satyam Computer Services Co., admitted Jan. 7 that he inflated the Indian company's earnings for years and resigned. On Jan. 10 he and his brother, Satyam's former managing director, were arrested and company board members were replaced by the Indian government.

The purported fraud has left the company on shaky financial ground.

The firm provides servicing for back-office computer systems and customer service support for dozens of corporations in 66 countries and many major U.S. firms.

Companies facing jittery financial markets and an economic downturn may be wise to gird themselves for how they would handle the loss of services provided by outsourcing firms, both overseas and in the U.S., lawyers warn."Satyam is just one example of what could play out in the next 12 months, and we are advising our clients to do a service supply chain risk assessment," said Michael Murphy, a partner in the global outsourcing practice at Pillsbury Winthrop Shaw Pittman's San Francisco office.

Firms need to assess how a company would be disrupted if it lost outsourcing services, had to abruptly switch to a new provider or had to bring the work back in-house, he said.

The International Association of Outsourcing Professionals reported in May that 150,000 people are engaged full-time in the global outsourcing industry. India has been at the forefront of computer servicing, with China a serious competitor, while the Philippines is focused on call centers for consumers.

Eastern Europe also has outsourcing firms, and more recently Brazil is emerging as a home for some of these services.

The outsourcing firms may provide an American company with internal computer technical support, accounting, procurement, recordkeeping and call-center services.

"The numbers are huge," said Murphy. "Outsourcing and offshoring has been a huge industry for years, representing hundreds of billions of dollars," he said.

To be sure, no one is panicked yet. "I have 15 or 20 offshore deals alive and well, and nobody is calling that they are worried," said Ed Hansen, a partner in the global outsourcing and technology practice at Morgan Lewis & Bockius in New York.

He warned that businesses hiring outsourcing firms need to watch contract terms to include clauses for "terminations for convenience," giving them an out if the outsourcer goes belly up.

"You have to put provisions in a contract that allow you to monitor performance so you know if the company is starting to have trouble," he said.

Contract terms that lock in adequate numbers of personnel or limit the number of service breaches and monitoring for violations can provide the "canary in the coalmine for a company in trouble," Hansen said.

But a host of thorny, and expensive, problems may await U.S. companies when an overseas outsourcing firm files for foreign bankruptcy protection. Foreign companies can't avail themselves of U.S. bankruptcy law unless they have substantial assets here, according to Rick Antonoff, a bankruptcy specialist in Pillsbury's global outsourcing group in New York.

But foreign outsourcers that file bankruptcy in their home country can block efforts by American creditors to seize their U.S. assets by filing Chapter 15 protection in U.S. Bankruptcy courts, he said. A Chapter 15 allows a foreign company to "use U.S. bankruptcy court to prohibit U.S. Creditors from taking action anywhere outside the foreign bankruptcy court," he said. Murphy recommended that American companies figure out now how they will deal with outsourcing disruptions.

If a foreign outsourcer seeks bankruptcy protection at home, the foreign court may have to decide which contracts to allow to continue and which to reject, he said.

Companies need to know who controls the infrastructure, who owns the assets and where are they located, he said. "Good people may jump ship, and retention may be a problem. A prudent company would want to know who is working on their account and can the client retain ownership and possession of servers and equipment," he said.

"There have not been many instances of these companies failing and going into bankruptcy, so there may not be many precedents to draw on," Murphy said.



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